Refund policy

RETURN & REFUND POLICY

Last updated: March 2026

1. Our Commitment

At Munco, we do our best to ensure you are satisfied with your order.
If this is not the case, here’s how we can help.

2. Right of Withdrawal (14 Days)

In accordance with EU Directive 2011/83/EU and applicable consumer laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

Conditions:

The product must be returned in its original packaging
The product must be unused and unopened
The return request must be made within 14 days of delivery
The product must be in perfect condition

⚠️ Legal exception:
In accordance with consumer protection laws, the right of withdrawal does not apply to opened cosmetic products for hygiene and safety reasons.

3. Refunds

If your withdrawal request is valid, we will issue a full refund (excluding return shipping costs) within 14 days after receiving the returned product.

The refund will be made using the same payment method used for the original purchase.

4. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

What we will do:

Replace the product at no additional cost
Send a new product free of charge
Or issue a full refund if the product is unavailable

Please include:

A photo of the product
Your order number

5. Incorrect Orders (Our Fault)

If we shipped the wrong item, we will:

Cover return costs
Send the correct product at no extra charge

6. Non-Returnable Cases

We cannot accept returns in the following cases:

Opened or used products (unless defective)
Returns sent without prior approval
Returns requested after 14 days
Products damaged due to misuse
Individual skin reactions (cosmetic products may react differently depending on skin type; we recommend performing a patch test before use)